I don't need to order these products. I want refund.

May I know why you don't need these products? 
1. We just received your deposit and haven't arrange production yet, we can refund you the deposit. But as the products can be customized, we can help to create new designs or different structions of the box per your requirements. 
2. The products are in the process of production, if you need to cancel this order, there'll be some costs caused. Attached, please find some photos of the semi-finished products for your reference. We really hope you can continue the order to avoid extra lost. 
3. The goods are ready, and there is no quality issues, so you need to bear all the cost for the goods, please kindly understanding.